Privacy Policy

Complex Risk Ltd ("the Company") is committed to protecting and respecting your privacy. Our Privacy Policy details how we use any personal information you provide to us and the procedures we have in place to safeguard your data.

The Privacy Policy may be amended periodically without notice to you. The most recent terms will apply to you, from the date of the change, in relation to your use of the Company website (the "Site") and continued use of the Site will imply that you agree to any such changes.

By using the Site you agree to the Company using your data as set out in the Privacy Policy. Any pages collecting personal data from you will have a link to this Privacy Policy.

By using the Company website you agree that the Company may hold and use the personal information which you supply to us in accordance with this Privacy Policy.

The Company will use the personal information to supply such services/documents to you, to contact you as required (including use in the establishment/maintenance of our client contact/marketing databases) and, if appropriate, to arrange payments to/from you.

The personal information may be disclosed where disclosure is reasonably required for our business purposes. For example, as part of a reconstruction, amalgamation or the sale of the whole or a substantial part of our business undertaking.

If you provide any information about your racial or ethnic origin, your political opinions or associations, religious beliefs, medical conditions, sexual orientation, the commission or alleged commission by you, the disposal of such proceedings; you consent to our processing that information for the purposes described above.

We may use demographic information to help improve overall user experience.

Telephone calls may be recorded and monitored for training and quality purposes.

Any personal information sent in respect of employment opportunities will be used for administration and management purposes and statistical analysis. If your application is unsuccessful, we will hold your information for a reasonable period in accordance with legal requirements. We may also contact you if other job opportunities arise in the future which we feel may be suitable for you.

Accessing your data

It is your right to know what data we hold on you. If you would like to know what data we hold on you, email us at j.stuart@complex-risk.co.uk or ask for a Subject Access Request form. While it isn't necessary for you to use that form it will speed up your request as it will make sure that we have all of the information that we need.

Where we store it

Our storage servers are based in the UK. We have back-up systems and these are managed and supported by our IT support partner, Seriun Ltd. Where we maintain paper copies they are held in our offices, or at storage facilities that we are confident have sufficient security measures.

How we look after it

We do use email and electronic systems and some of these are held outside of the EEA. We take great care in how we choose companies to work with and make sure that they respect your data as much as we do. We do need your permission to be able to transfer and hold your data outside of the EEA and you give us this when you sign our retainer documentation.

Access to our systems is highly restricted and the firms who have access to our systems in order to provide us with support have all signed confidentiality agreements with us to protect your data.

When we dispose of it

So that we would be able to answer questions should you return to us after your instruction is finished, we will hold your file until 6 years after the closure of your matter.

Unless you specifically request otherwise, we will maintain your file. This holds your basic contact information and is used as a file that we can associate different cases with you. If you would rather us delete this information at the same time as we securely dispose of your matter file, please let us know at j.stuart@complex-risk.co.uk.

We do not routinely delete our emails. If you would like us to search for and delete any emails relating to your file, please let us know and we will endeavour to locate and delete all of these when we delete your file.

Your rights under the UK General Data Protection Regulation (UK GDPR)

The UK GDPR provides eight rights for individuals regarding their data:

• The right to be informed
• The right of access
• The right to rectification
• The right to erase
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

Cookies Policy

What is a cookie?

Cookies are used to improve your experience on the web by, for example, remembering your passwords, enabling you to set the size of text, or making it easy to add items to a shopping cart. Analytics cookies which track your behaviour across a site without identifying you in any way are collected to help website owners understand what works well on the site and what could be improved.

Cookies are small text files that are stored on the hard drive of your computer or device so that when you visit a site again it remembers whether you have been there before and what your preferences were. Some cookies are only temporary and are deleted at the point you close your browser. Other cookies are stored for longer. Some cookies are designed to track your behaviour and remember what you have been searching for or looking at online in order to tailor specific content to you when you visit the site again. The International Chamber of Commerce (ICC) has produced a guide for website owners about the use of cookies and this site adheres to the guidance provided by them.

Google Analytics

We may periodically use Google Analytics tracking code to support Google display advertising features. We may also use cookies for remarketing purposes, including Facebook pixel and Google remarketing.

Can I opt out of Google remarketing?

You can opt out of Google Marketing Platform's use of cookies by visiting the Google Marketing Platform opt-out page or the Network Advertising Initiative opt-out page.

How do I stop cookies being installed on my computer?

You can change your cookie settings in your internet browser. You can allow or block cookies saved by websites and you can also clear or remove cookies. Remember, if you do this, you will be signed out of websites and your saved preferences could be deleted.

Types of cookie

Category 1: Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.

Category 2: Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website you agree that we can place these types of cookies on your device.

Category 3: Functionality cookies

These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using our website you agree that we can place these types of cookies on your device.

Category 4: Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

How we use cookies

We only use cookies that enable us to improve your experience using our site or that provide services which you have directly requested. We collect anonymous site usage statistics using cookies through Google Analytics which do not identify who you are. These statistics are aggregated so that we can look at ways of improving our website and how it works.

‍