Ongoing monitoring
Are you relying on a snapshot view of panel risk?
Your panel firms’ risk profiles are not static – standards can slip, and quality can drift over time. Complex Risk provides the continuous, data-driven oversight you need to identify and analyse emerging risks in real time.
Continuous oversight of your panel law firms
We continuously monitor your panel firms against agreed risk criteria, track performance trends, and provide regular, structured reporting on their compliance health. That means you get early warning of emerging risks, objective data to manage panel relationships effectively, and assurance that acceptable standards are being maintained over time.
PII/ATE insurers
Funders
Investors
Brokers
We’ll ensure your panel firms consistently maintain your standards and manage emerging risks
Whatʼs included in the service?
Our ongoing monitoring service provides you with continuous oversight of your panel firms' compliance health, real-time risk visibility and early warnings to prevent issues from escalating.
As well as receiving regular, detailed reports, you’ll also benefit from:
Targeted file reviews
Specific file reviews based on the criteria that matter most to you as an insurer or funder.
Bespoke training
Tailored training sessions for panel firms to ensure alignment with your specific requirements.
Proactive guidance
Briefings on emerging legal and regulatory changes that are likely to affect your business.
Actionable outcomes
Working with Complex Risk gives you real-time oversight of the operational health of panel firms. Our regular reports and proactive flagging of emerging issues help you strengthen your working relationship and minimise claims or regulatory interventions.
Early detection of issues
Real-time visibility of panel firm risk
Reduced adverse exposure
Investment protection
Better panel retention
Need a real-time view of your panel firms?
Speak to Complex Risk today. We’ll build a tailored monitoring strategy to provide continuous oversight, identify emerging risks, and ensure panel firms consistently meet your standards.
Frequently asked questions
If you don’t find the answer to your question here, get in touch with us and we’ll be happy to help.
There’s no upper limit on the length of our ongoing monitoring service – we can provide it indefinitely if required. The minimum engagement is six months. Once we have a better picture of the firms that you’re working with, we can advise on the most appropriate timeline – smaller panel law firms with low-risk activity may only require short-term monitoring to ensure minor issues are remedied. With larger firms, long-term oversight can be beneficial and continue to add value month on month.
Standard MI reports often present a firm's own interpretation of its performance. Our service provides independent verification and expert analysis of the raw data. We can identify underlying trends, cross-reference information, and spot red flags that may not be apparent in self-reported summaries, giving you a much truer picture of risk.
We’re open and transparent about the scope and purpose of our audits, and we find that firms are generally responsive and keen to engage. Before an audit, we’ll establish a clear roadmap for file requests, define the areas of focus, and ensure that partners understand how our insights and recommendations will help strengthen their relationship with you, the insurer or funder. By framing our role as supportive, we build a cooperative rather than an adversarial relationship with firms.
Absolutely. The service is not one-size-fits-all. We begin by working with you to define the key risk indicators (KRIs) and performance metrics that matter most to your organisation. The entire monitoring framework, from file review criteria to reporting dashboards, is then customised to align with your specific risk appetite and commercial objectives.
As with any evidence-based assessment, the result is sometimes negative: a firm demonstrates serious failures in managing risk or compliance. In these cases, our report will detail the issues, the steps taken to address them, and their response, so that you have the objective evidence you need to decide how to proceed – whether that’s mandating remedial action, conducting further audits and follow-ups, or terminating the relationship.