Bespoke training
Are skills gaps disconnecting policy from practice?
We go beyond basic CPD to empower your team with the practical skills to deliver exceptional service, minimise errors, and demonstrate a culture of compliance excellence to regulators, insurers and clients.
Tailored training to close compliance gaps
Our training programmes ensure your teams fully understand the theory and practice linked to compliance requirements, directly translating into higher service standards and fewer breaches. The result is a better-developed culture of compliance across your firm and improved working relationships with clients, insurers and regulators.
Law firms
We’ll ensure your teams are competent and confident across compliance, risk and policy.
Whatʼs included in the training?
We customise our training to your firm’s specific challenges, using real-world scenarios to teach immediately applicable skills, and building a culture of compliance that improves your standing with insurers and clients.
Our comprehensive programmes include:
Bespoke training
Training sessions tailored to your firm’s specific practice areas, skills gaps and objectives.
Reference materials
Clear, written documentation and reference guides to support participants’ learning.
Review of existing systems
Analysis of potential risks related to your practice areas to inform and focus proactive training.
Actionable outcomes
Working with Complex Risk gives your team practical, relevant training that makes a real difference to compliance standards within your practice. Our programmes provide legal professionals with the skills to minimise risk, improve client outcomes, and deliver a higher standard of service
Better relationships with insurers
Consistency across teams
Fewer compliance errors
Reduced risk profile
Greater accountability
Need to close compliance skills and competency gaps?
Speak to Complex Risk today. We deliver training tailored to your firm's specific compliance challenges, empowering your team with the practical skills to minimise risk and deliver exceptional service.
Frequently asked questions
If you don’t find the answer to your question here, get in touch with us and we’ll be happy to help.
Our process begins with a discovery phase where we meet with you to understand your precise objectives, the specific terms of your insurance policy, and the common issues or risks you've observed in your panel firms. We then analyse this information to build the training content, case studies, and examples directly around your unique requirements.
We’re flexible when it comes to delivery of the training – we can tailor our approach depending on what works best for your team. Options include remote one-to-one sessions or group webinars, in-person workshops at your offices or co-creation of online learning modules for employees to complete at their own pace. Often, a combined programme with more than one type of interaction works best.
As our training programmes – and the delivery formats – are highly tailored to the specific needs of your firm and your teams, the length can vary. Generally, we require one to two weeks to deliver a programme, but if it’s more convenient to spread sessions out, we can deliver a staged programme.
Our trainers are skilled at managing mixed-ability groups. We can design the sessions to include foundational principles for attendees new to the concepts, while also incorporating complex scenarios and advanced discussion points for senior staff. Alternatively, we can split learners into subgroups based on current skill levels or provide one-to-one sessions to bring less experienced staff members up to speed.
We can build in several mechanisms to measure effectiveness. This may include a short knowledge-check quiz at the end of the session and a feedback survey to gauge understanding and engagement. We would also recommend scheduling a follow-up file review or health check several months later to evaluate how well the training has translated into tangible improvements in casework.