Targeted solutions for compliance and risk issues

We work with insurers, funders and brokers – as well as the law firms they instruct – to raise standards of compliance, governance and risk management, ensuring greater trust and more effective collaboration.

For insurers & funders

A clearer picture of your risk profile

Complex Risk works with insurers and funders to provide independent oversight of their panel law firms – giving you a clearer picture of risk across the board, and greater confidence in the decision-making process when it comes to instructing new firms or renewing appointments.

Bespoke training

Reduce claims by upskilling your panel. Complex Risk designs and delivers tailored compliance training for law firms aligned to your specific policy requirements and risk appetite.

Compliance health checks

Complex Risk conducts independent compliance health checks on panel law firms for insurers and funders — providing objective, evidence-based insight beyond self-reporting.

File audits

Identify costly errors before they become claims. Complex Risk provides monthly independent file audits for insurers and funders across their panel law firms.

Health check follow-ups

Verify that panel firms have acted on your recommendations. Complex Risk provides independent follow-up audits to confirm remedial actions have been effectively implemented.

Ongoing monitoring

Go beyond annual audits. Complex Risk provides continuous compliance monitoring of panel law firms, giving insurers and funders real-time risk visibility and early warnings.

Pre-panel due diligence

Don't rely on self-reported data. Complex Risk provides independent pre-panel due diligence assessments for insurers and funders — reducing risk before you appoint.

For law firms

Practical, data-driven compliance support

We offer a range of compliance services for law firms – either directly or on behalf of insurers and funders. Our expert consultants help firms link policy to practice, ensuring consistent implementation and building a proven reputation for good governance.

Bespoke training

Bridge the gap between policy and practice. Complex Risk delivers tailored compliance training that reduces errors, improves service standards, and builds insurer confidence.

COLP/COFA support

Reduce the burden on your compliance officers. Complex Risk provides on-demand expert support for COLPs and COFAs — without the cost of additional headcount.

Compliance health checks

Don't wait for a regulator's audit to find your weak spots. Our comprehensive health check provides a true picture of your compliance framework, giving you an actionable roadmap to reduce risk across the board.

File audits

Improve casework quality and reduce risk. Complex Risk's independent file audits identify hidden errors, training needs, and compliance gaps across your practice.

Health check follow-ups

Get an independent view of your compliance framework. Complex Risk's health checks identify gaps, reduce regulatory risk, and strengthen your standing with insurers and the SRA.

Lexcel preparation

Prove your progress to insurers and regulators. Complex Risk's follow-up audits provide independent verification that recommended improvements have been effectively implemented.

Ready to move from guesswork to clarity?

Get in touch to find out how Complex Risk can give you a clearer view of risk and strengthen compliance and governance standards.

Frequently asked questions

If you don’t find the answer to your question here, get in touch with us and we’ll be happy to help.

How are your services priced?

Our price structures vary depending on whether services are one-off or ongoing engagements. In many cases, our clients contract us to deliver a combination of services, in which case we’ll agree a clear project price in advance, along with any periodic payments for ongoing work.

Can we combine more than one service into the same project?

Yes, our aim with every engagement is to be as flexible as possible, tailoring our services to meet your needs and objectives. Our website lays out the key component services which make up the majority of our work, but we can adapt and combine these as required to deliver the best outcome for your specific use case or challenge.

As a law firm, can we instruct you directly?

Yes, of course. Much of our work with law firms originates with Complex Risk being instructed by an insurer, funder or broker that needs to perform due diligence or otherwise evaluate a law firm they are planning to instruct. However, we frequently engage with law firms directly, helping them proactively demonstrate good governance, compliance and risk management to potential partners.

What information do you need from us to get started?

Everything begins with a scoping call, where we’ll get to know your business, the current challenges you’re facing and your immediate and long-term objectives. We’ll then design a service package which fits around your workflows and delivers the assurance, information or improvements you or the firms you work with need.  

Do you deliver your services on-site or remotely?

We take a pragmatic view in scheduling meetings, interviews or training sessions: we’ll aim to work face-to-face where it adds real value, and remotely where it’s more convenient for all parties. We’re happy to tailor the balance between on- and off-site work to your preferences.